Terms summary, FAQ & safety tips

Terms in brief

1. 1Posting a job is free for homeowners.
2. 2Each job is matched with at most 3 eligible local trades.
3. 3Trades see the lead unlock price before paying (sample: £12). Lead access does not guarantee a booking, quote or work.
4. 4Homeowners decide whether contact details are released, and to which trades.
5. 5Duplicate, invalid or wrong-area leads may qualify for credit under a published, transparent policy.
6. 6Badges show specific checks on a specific date. We don't guarantee or endorse any trade's work, and we don't provide insurance.
7. 7Ranking is never paid for. Pro subscriptions add tools, not placement.
8. 8No emergency service. Contracts for work are between homeowner and trade.

FAQ

Safety tips

• Get at least two written quotes and agree scope, price and timings in writing.
• Check insurance and any registration yourself on the official register — badge dates can go out of date.
• Avoid paying large sums upfront; stage payments against completed work.
• For gas work, ask to see the engineer's Gas Safe ID card and check it covers your appliance.
• Ask for building-regulations compliance certificates where work is notifiable.
• Report pushy behaviour or requests to move off-platform early to moderators.